JOB DESCRIPTION
IT Infrastructure & System Management
- Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.
- Ensure system stability, minimize downtime, and establish regular backup/restore plans.
- Manage user accounts, access permissions, and maintain office IT equipment.
- Monitor system performance and propose upgrade solutions when necessary.
Cybersecurity & Data Protection
- Establish information security processes: password management, access control, user authorization, and company data protection.
- Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).
- Develop and maintain internal IT Security policies and guide employees to comply.
Business Application Support
- Manage and support software systems used in the company
(e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).
- Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).
- Act as the main point of contact with software vendors and technology solution providers.
- Receive, categorize, and resolve
IT support requests from employees.
- Set up an SLA / internal ticket handling standards (if needed).
- Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.
IT Project Management & Digital Transformation
- Plan and implement IT projects: system upgrades, data migration, deployment of new tools.
- Develop an IT roadmap aligned with the company's business growth strategy.
- Monitor project progress, budget, and quality.
Vendor & Budget Management
- Manage vendors for IT equipment, cloud services, and licensed software.
- Build annual IT budgets and optimize operating costs.
- Negotiate contracts and periodically evaluate service quality.
JOB REQUIREMENTS
- 3-5 years of relevant experience
- Fluent in English language
- Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment
- Good knowledge of setting up all systems in the ICT department
- Strong leadership and management skills
- Creative, dynamic and possessing good knowledge about products and destinations in Vietnam
- Good analytical and problem-solving skills and strong decision-making skills
- Education: University: Bachelor's or Master's in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)