Villas Supervisor / Giám Sát Buồng Phòng

Prepare a checklist, Villas assignment, follow-up tasks/responsibilities, and scheduled meal breaks of Villas Attendants to use
during their daily duties.
Ensure Villas Attendants are equipped with all needed supplies and tools to complete their duties.
Lead the work of Villas Attendants and ensure the established standards of cleanliness, assuring team work and coordination of efforts among colleagues in accomplishing tasks.
Supervise and inspect the Villas cleanliness, condition, maintenance, functionalities of in-Villas guest devices and facilities.
Logs daily events in Supervisor's Logbook and follow-up on information reported by the other Supervisors daily.
Raises job order to Engineering department for repair and maintenance work.
Perform setup of guest's in-Villas amenities (arrival, VIPs, special occasions, pre-departure) as per established standards.
Liaise closely with Florists regarding floral arrangement in guest Villas.
Supervise, and assist, deep cleaning and any other projects assigned by Assistant Housekeeping Manager or Housekeeping Manager.
Report maintenance defects in guest Villas and common areas to Engineering Department and follow up.
Ensure all equipment and machinery are cleaned and maintained in good condition and stored correctly.
Submit to Housekeeping Manager regular reports on operating supplies & equipment and required equipment repair.
Respond to guest requests, handle issues and complaints regarding guest Villas cleanliness or maintenance. If cannot be handled, escalate it to higher managers immediately.
Maintain constant awareness of safety issues, such as wet floors/broken glasses/frayed electrical cords/water leaks, in public areas
and take immediate follow-up actions in coordination with concerned departments to resolve the issues.
Report accidents or injuries (for both guests and colleagues) to the Regent Service Centre immediately and keep Assistant
Report any breakage/damage and loss of property in guest Villas and facilities to Assistant Housekeeping Manager or Housekeeping Manager.
Report unusual behaviours/activities of any personnel in the resort premises to Assistant Housekeeping Manager or HousekeepingManager.
Comply with the Lost & Found policy and procedures of the resort.
Work with Assistant Housekeeping Manager/Housekeeping Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Assist in training and constantly coaching the colleagues to ensure their performances meet for the task requirements.
Provide feedback on colleague performances and report well-deserved recognition or disciplinary issues to Assistant Housekeeping Manager or Housekeeping Manager.
Make recommendations/suggestions related to operational requirement to Assistant Housekeeping Manager or Housekeeping Manager.