VINPEARL NHA TRANG -_GUEST AMBASSADOR (Chinese speaking)
Vinpearl - Vingroup
Địa điểm làm việc: Khánh Hòa
Hết hạn: 30/09/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
A. Major roles in operations:
1. Preparations for serving VIP Guests.
Prepare, store and clean tools and equipment according to the job requirements;
Set up banquets, equipment, tools and instruments, as well as to tend to other meeting-related requests from the VIP Guests, in accordance with the processes and service standards;
Serve VIP guests during meetings, banquets... by the standards of service excellence;
Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
Receive requests from the Guests and report back to Restaurant Managers.
2. Take care of VIP Guests.
Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
3. Shared tasks of the department.
Ensure compliance with VinGroup's general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
Host or participate in meetings on daily operations.
Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
4. Other tasks
Perform other duties as directed by the upper management.
Always strictly follow the general regulations of the system.
B. System administration and internal operations:
Implement approved action plans and conduct reports as required.
Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
Be aware in detecting and promptly report risks at work and propose solutions to the upper management.
1. Preparations for serving VIP Guests.
Prepare, store and clean tools and equipment according to the job requirements;
Set up banquets, equipment, tools and instruments, as well as to tend to other meeting-related requests from the VIP Guests, in accordance with the processes and service standards;
Serve VIP guests during meetings, banquets... by the standards of service excellence;
Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
Receive requests from the Guests and report back to Restaurant Managers.
2. Take care of VIP Guests.
Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
3. Shared tasks of the department.
Ensure compliance with VinGroup's general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
Host or participate in meetings on daily operations.
Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
4. Other tasks
Perform other duties as directed by the upper management.
Always strictly follow the general regulations of the system.
B. System administration and internal operations:
Implement approved action plans and conduct reports as required.
Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
Be aware in detecting and promptly report risks at work and propose solutions to the upper management.
Yêu cầu công việc
Always comply with the rules, regulations and charters of Vingroup.
Prove your competency, swiftness and determination in work. Perform tasks with high responsibility, proactivity, without avoiding duties or relying on others.
Handle work swiftly and efficiently with a high spirit of service. Quickly, conclusively and satisfactorily solve problems troubling your colleagues, partners and guests.
Unbiasedly and sternly tackle behaviors that are not in line with the culture and violate the regulations of Vingroup.
Good communicate in Chinese
Prove your competency, swiftness and determination in work. Perform tasks with high responsibility, proactivity, without avoiding duties or relying on others.
Handle work swiftly and efficiently with a high spirit of service. Quickly, conclusively and satisfactorily solve problems troubling your colleagues, partners and guests.
Unbiasedly and sternly tackle behaviors that are not in line with the culture and violate the regulations of Vingroup.
Good communicate in Chinese
Quyền lợi được hưởng
Competitive salary & benefits
Promotion opportunities
Accommodation or housing allowance
Promotion opportunities
Accommodation or housing allowance
Thông tin khác
Số lượng
2
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý, thư ký
Cập nhật
11/[protected info]
2
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý, thư ký
Cập nhật
11/[protected info]
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/09/2024
Giới thiệu công ty
Xem trang công ty
Vinpearl là thương hiệu dịch vụ du lịch - nghỉ dưỡng - giải trí lớn nhất Việt Nam. Vinpearl sở hữu chuỗi thương hiệu khách sạn, resort, spa cùng trung tâm hội nghị, ẩm thực và sân golf đẳng cấp 5 sao và các khu vui chơi giải trí theo tiêu chuẩn quốc tế tọa lạc tại những danh thắng du lịch nổi tiếng nhất của Việt Nam. Với 18 năm không ngừng phát triển, 45 cơ sở thuộc thương hiệu Vinpearl đang có mặt tại 17 tỉnh thành trên toàn quốc với công suất phòng trên 18.500 phòng khách sạn và biệt thự, 3 công viên chủ đề và 2 khu vui chơi giải trí, 2 công viên bảo tồn và chăm sóc động vật bán hoang dã, 4 sân golf, dự kiến tiếp tục mở rộng quy mô trên Việt Nam và trên thế giới trong thời gian tới.
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