vip services executive/ Assistant Manager/manager
The Grand Ho TramĐịa điểm làm việc: Bà Rịa - Vũng Tàu
Hết hạn: 30/04/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 5 năm
Mô tả công việc
Primary focus to plan, organize and execute casino events for minimum twice a month.
Support International Marketing Team in hosting VIP Patrons & Casino guests.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Arrange hotel, transportation, F&B and golf reservations when needed.
Assist with hotel room check-in/out during VIP guest arrival & departure.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management's approval.
Responds to all guest's inquiries, requests or complaints in a professional and timely manner.
Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Reports to Vice President, VIP Services
Perform all other job-related duties as required.
Support International Marketing Team in hosting VIP Patrons & Casino guests.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Arrange hotel, transportation, F&B and golf reservations when needed.
Assist with hotel room check-in/out during VIP guest arrival & departure.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management's approval.
Responds to all guest's inquiries, requests or complaints in a professional and timely manner.
Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Reports to Vice President, VIP Services
Perform all other job-related duties as required.
Yêu cầu công việc
Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
Minimum 5 years working experience preferably in hospitality industry.
Medium to high level of proficiency in English (reading, writing and speaking).
Experience in events management is a plus.
Able to speak, read and write in Chinese (Mandarin) will be a big plus.
Detailed-oriented person and a team player.
For Asst. Manager or Manager position, experience in events management is a must.
Minimum 5 years working experience preferably in hospitality industry.
Medium to high level of proficiency in English (reading, writing and speaking).
Experience in events management is a plus.
Able to speak, read and write in Chinese (Mandarin) will be a big plus.
Detailed-oriented person and a team player.
For Asst. Manager or Manager position, experience in events management is a must.
Quyền lợi được hưởng
- Chế độ bảo hiểm
- Xe đưa đón
- Đồng phục
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
- Xe đưa đón
- Đồng phục
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm
Nộp hồ sơ liên hệ
The Grand Ho Tram
Giới thiệu công ty
Xem trang công ty
The Grand Ho Tram is known as Vietnam's first luxury integrated resort managed by Asian Coast Development Ltd.
Mô tả công ty
Quy mô công ty
Từ 1000 - 5000 nhân viên
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