vip services executive/ Assistant Manager/managerThe Grand Ho Tram

Primary focus to plan, organize and execute casino events for minimum twice a month.
Support International Marketing Team in hosting VIP Patrons & Casino guests.
Meet & greet, host & provide exceptional customer service to VIP Guests.
Arrange hotel, transportation, F&B and golf reservations when needed.
Assist with hotel room check-in/out during VIP guest arrival & departure.
Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
Promotes Casino amenities by educating qualified guests on special events and services available within the property.
Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management's approval.
Responds to all guest's inquiries, requests or complaints in a professional and timely manner.
Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
Attend and contribute to all departmental staff meetings / training sessions when necessary.
Reports to Vice President, VIP Services
Perform all other job-related duties as required.