Virtual Demand Generation Specialist - Vietnam Market

***Job Description:

• The responsibilities of Virtual Demand Generation Specialist are:

• Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)

• Identify leads and conduct lead management

• Successful execution of permanent and segment specific telemarketing campaigns

• To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported. Responsibility/Activity.



***Responsibility/Activity:

• Answer Client's product inquiries via phone, chat and email following the policies and procedure.

• Generate quality leads following the Client's Sales Qualification process.

• Gather client's feedback and business pains to provide the appropriate solution.

• Provide full support to clients following the protocols focusing on the set quality standards.

• Give accurate information to customers while maintaining a professional and courteous attitude.

• Input accurate information into customer management system to properly initiate sales process.

• Successful execution of permanent and segment specific telemarketing campaigns.

• Meet and exceed established sales goals.

• Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.

• Monitor the client's request and update accordingly.