WFM And Reporting Manager

* PEOPLE
- Leading a team of 5-6 Team Leaders. Selecting, training, developing, and managing performance of direct reports and their team members
- Facilitate development of WFM employees through effective certifications in WFM University
* INNOVATION
- Developing/oversee reporting solution.
- Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group.
- Analyze historical data for trends & patterns, and root cause to identify operational opportunities and pro-actively communicate this information to leadership while implementing appropriate action plans.
- Drive automation and standardize reporting across programs.
- Drive Best practices, Innovation, and Value additions to client and CNX.
* PROCESS
- Ensure all work is performed in compliance with company policies as well as local, state and collection/sales laws and regulations.
- Support/drive transitioning of new clients.
- Track and Manage the PnL for his portfolio of WFM Engagements
- Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking)
- Design and implement continuous improvement/high impact projects.
- Work on creating a pipeline of resources to cater to growth in existing accounts as well as new on-boarding new clients.
- Running scenarios and simulations basis requirement
- Understanding of Workload and HC calculations
- Create accruals for revenues that may have been possibly earned but are not yet recorded in the account.
- Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle.
- Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making.
- Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business.
* REPORTS
- Managing the reporting function for supporting accounts/clients
- To report and liaise with other support teams for any technical issue and help in the resolution.
- Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking for your account.
- Forecasting knowledge and able to forecast basis different methodologies.
- Provide end-to-end analysis of financial assessment on a weekly basis rolling up to the month.
- Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue.
- Planning & Scheduling
- Preparing PPTs and presentations
* COMMUMICATION
- Coordinate with Operation for involving data mining & analytics.
- Create and maximize relationships with internal stakeholders & client partners.
- Communication with clients/operations - periodic review of performance, managing day to day activities & accommodating client requests. Resolve escalated issues and requests from the client/account management.