Workforce ManagementCONCENTRIX VIETNAM
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Mô tả công việc
- The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.
- The Lead WFM Analyst is responsible for team project organization, centralized and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership.
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Preparing of schedules using Erlang for different queues across multiple locations
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend centralized and/or site management meeting, as required
- Cater to real time adhoc requests as and when required
Yêu cầu công việc
- Required good communication skill.
- Required good knowledge of MS Excel & Power point.
- Proficiency with computers
- Candidate with Scheduling skill will be preferred.
- Ability to handle pressure situations
- Drive for self-learning and knowledge enhancement
- General and Specific skills:
- Good English; ability to write, read well.
- Ability to analyze, logical thinking.
- Can use office software (Word, Excel, Outlook...)
- At least 1 years of experience.
Thông tin khác
Nộp hồ sơ liên hệ
CONCENTRIX VIETNAM
Giới thiệu công ty
CONCENTRIX VIETNAM
Công Ty Concentrix Vietnam Lầu 6, Toà Nhà QTSC 9, Lô 34 Công viên phần mềm Quang Trung. Số 02 Đường Tô Ký, P. Tân Chánh Hiệp, Quận 12, TP.HCM
concentrix.com/different-by-design/
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