Workforce Planning And Budget Management - PMO - Customer Service Full-time 2024Công ty TNHH Shopee - Shopee Việt Nam

Mô tả công việc:
An Opportunities Seeker will focus his/her effort on BPO Efficiency Management via data deep dive, on-field observations, and interviews..
Synthesize facts into initiatives and run them across functional teams. The topic includes but is not limited to Productivity, Skill matrix, Workflow & Reporting Systems, Cost...
Running both the Local and Regional initiatives.
Investigate the root cause of issues and evaluate all affecting factors to have clear and complete pictures of cost drivers & performance.
Slide-making to present to high-level executives
Any side projects that are assigned
Yêu cầu công việc:
Skills: Problem-solving skills/Project Management/Data analysis/Logical thinking/Communication skills, especially verbal and written.
Tools: Excel/PowerPoint is a must
Attitude: Can-do attitude, able to work under pressure, fast learner, strong interpersonal skills, pro-active, independent thinker, being flexible at working location either Shopee Office or BPO Office.
Education Background: No limitation.
Working Experience: Having previous experience in system/process improvement/workforce management. At least one year of working experience in e-commerce/BPO/CS related is a plus.
Ứng tuyển:
APPLY HERE