Academic Assistant (Systems, Data & Quality Coordination)

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The Academic Assistant (Systems, Data & Quality Coordination) supports the College of Arts and Sciences in academic administration, systems management, data reporting, quality assurance, process improvement, and digital capability.
POSITION RESPONSIBILITIES
- Academic Systems & Digital Platforms: Administer Canvas, Simple Syllabus, Digital Uni and other College digital platforms; manage course setup, templates, user access, workflows and provide user support/training.
- Data & Reporting: Manage and consolidate College data; develop dashboards and reports covering student enrolment, faculty workload, budget, surveys and key performance indicators; ensure data accuracy, consistency and timeliness.
- Quality Assurance & Accreditation: Coordinate the College QA framework, annual QA activities, surveys, evidence collection and accreditation submissions; monitor follow-up actions through completion.
- Process Improvement & Automation: Develop and maintain service-request systems, SOPs, templates and knowledge resources; identify and automate repetitive administrative processes using tools such as Power Automate.
- AI & Digital Capability: Support the responsible adoption of Generative AI; develop AI guidelines and resources, evaluate use cases, and provide training and support to staff.
- Knowledge Management & Business Continuity: Document key processes, systems and responsibilities; maintain critical knowledge and contingency arrangements to ensure continuity of operations.
- Stakeholder Coordination: Work closely with the Dean, Vice Dean, Central IT, Teaching & Learning, Institutional Research, QA, academic coordinators and faculty members.