Account Executive

Mô tả Công việc
Who are we?
LianLian Global is one of the leading Cross-border Payments who is serving more than 1 million E-sellers worldwide. Entering Vietnam market since September 2021, LianLian Vietnam aspires to help Vietnamese E-sellers best seize opportunities in global markets by providing the innovative multi-currency solution to receive foreign currencies from global marketplaces and convert to domestic currency at the best rate possible.
LianLian Global Vietnam is looking for dedicated and personable Account Manager to maintain our clients' accounts and serve as our main point of contact.
Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Their core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.
Working place: Hanoi or Ho Chi Minh
Receive and quickly solve problems encountered by customers. Ensure all transactions, questions, customer feedback are received and resolved satisfactorily (via Fanpage, zendesk, phone, mail,...).
Notify customers' problems with Product Development team to improve system quality and follow up until the issue is resolved.
Provide information about current products and services of LianLian that customers are interested in.
Update information about new products and new services of LianLian to customers.
Approaching and understanding customers' needs, proactively recommending services that customers may be interested in and recommending appropriate incentive programs.
Always keep in contact with customers to understand current needs and needs that may arise, promptly advise LianLian's products and services to suit their demand.