Account lead - facilities management (senior management level, open for expats)CBRE (Vietnam) Co.,ltd - HCM Branch
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
The purpose of this position is to lead the day-to-day delivery of the assigned portfolio of accounts. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the assigned portfolio of accounts.
Strategic Planning and Review
• Exploit all opportunities of strategic development of the portfolio, deliver increased turnover and profitability, increase additional services and projects and renew all contracts/tenders.
Customer Relations
• Represent CBRE in a professional and credible manner to customers and the public.
• Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands.
• Focus on delivering excellent service level are maintained at times.
• Is contactable and responsive to customers at times.
People Management
• Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings.
• Is constantly visible and accessible to the team.
• Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place.
• Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies.
• Build and encourage a culture of reward and recognition within the business unit.
Operational Management
• Provide leadership with full responsibility of profit & loss including development of contract financial planning for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Communicate and implement business policies and processes within the contract for various portfolio of accounts effectively.
• Ensure fair treatment of suppliers at all times, professional supplier management and arbitration of disputes.
• Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value.
• Optimize staffing structure operates across contracts and balance cost reduction without compromising delivery of excellent service. Staffing structure should be robust to support peaks and troughs in workload, disaster recovery and promote leveraging expertise across the portfolio of accounts.
Quality and Safety Management
• Monitor and identify areas of improvement as a matter of course.
• Create a culture of exceptional quality and innovation.
• Set an example of exceptional standard in all activities, language, and communication.
• Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement.
• Ensure mandatory processes are in place and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
Financial & Asset Management
• Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship.
Business Development and Marketing
• Support the sales process through solutions development, participate in presentation and consultation meetings, host visits and support mobilization of new accounts or demobilization of exit account.
Yêu cầu công việc
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public group. Ability to motivate and negotiate effectively with key talents, top management, and client group to take desired actions.
REASONING ABILITY
Ability to solve advanced problem and deal with a variety of options in complex situations. Require expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sale environment. Draw upon the analysis of others and make recommendation that have direct impact to the company.
FINANCIAL KNOWLEDGE
Require in-depth knowledge of financial terms and principles. Review complex financial/business analysis and reports. Ability to analyze the most complete business/financial data and develop innovative solutions. Develop and implement financial policies and procedures. Oversea and approve business unit budget.
OTHER SKILLS and/or ABILITIES
Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling, grammar, and punctuation.
Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
Self-starter, confident, composed and result focused.
Ability to balance strategic thinking with tactical delivery of client satisfaction.
Ability to gain trust and support of top-level management and key client decision makers.
Ability to manage conflict and crisis situations effectively.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring,
appraising, and rewarding performance and retention is preferred.
Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Proven experience as a visionary leader
Ability to grow existing business to achieve regional financial plans across all CBRE services lines and in line with Account and client strategic intent
High level of personal credibility, customer relationship management, networking, and interpersonal skills
Proven track record in the development & implementation of strategic plans
Significant experience managing customer accounts across multiple regions
Ability to effectively navigate in a matrix organization
Exceptional collaboration skills
Understanding of contracts and commercial models in the market
Strong communication skills
Industry knowledge and trends
Consultative skills
Ability to prioritize
Interprets and manages risk
Delivers results
Qualifications and Education:
Master's or bachelor's degree and a minimum of 5-10 years of experience and industry knowledge in facilities management, building services and projects.
Willing to work on any schedule depending on business needs.
Bilingual in English and Vietnamese
Quyền lợi được hưởng
Bao Viet Insurance, Paid Sick Leave
Free professional Facilities Management Certification Training
Thông tin khác
[protected info]
Cấp Bậc
Trưởng phòng
Ngành Nghề
CEO & General Management > Quản Lý Cấp Cao
Lĩnh vực
Bất Động Sản/Cho thuê
Kỹ Năng
Communication Strategic Planning, Financial Planning, People Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Nộp hồ sơ liên hệ
CBRE (Vietnam) Co.,ltd - HCM Branch
Giới thiệu công ty
CBRE (Vietnam) Co.,ltd - HCM Branch việc làm
Unit 1202, Me Linh Point Tower, 2 Ngo Duc Ke, Ben Thanh Ward, Distric 1
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
Sales Coordinator (Open for junior level)
America Indochina Management Vietnam Co. LTD
Key Account Management Executive
CÔNG TY TNHH DỊCH VỤ SỐ DIGILIFE VIỆT NAM (VNPAY QR)
Social Media Manager & Marketer (Open for Expats)
Wood Concept
Senior Partnership Management Executive
Nhà tuyển dụng Công ty Cổ phần Công nghệ RIO Việt Nam
Management Trainee for Business Analyst
CÔNG TY TNHH FES (VIỆT NAM)
(Senior) Partnership Management Specialist
CÔNG TY TÀI CHÍNH TNHH MTV NGÂN HÀNG VIỆT NAM THỊNH VƯỢNG (FE CREDIT)
[ HO ] BUDGET MANAGEMENT
CÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM
Associate, Key Account Management
CÔNG TY TNHH GIAO HÀNG FLEX SPEED
(Open for Fresher) Chinese Operator
CÔNG TY TNHH SCIFATE VN
Giới thiệu công ty
CBRE (Vietnam) Co.,ltd - HCM Branch việc làm
Unit 1202, Me Linh Point Tower, 2 Ngo Duc Ke, Ben Thanh Ward, Distric 1
Quy mô: Từ 501 - 1000 nhân viên