Account Management associateLalamove vietnam

Mô tả Công việc
We are looking for a confident, forward-thinking Account Management Associate who can work well under pressure and who exhibits a spirit of excellence to generate our business.
What you'll do
Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
Collaborating with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality;
Generating weekly, monthly and quarterly performance reports to provide key learnings, feedback (trends, patterns, irregularity), actionable insights and actions are needed to support the growth of your department.