Account Manager (Client Success Manager)

Job description:
Analyze customer needs to proactively find, approach and exploit potential customers using the Company's services.
Build, manage and develop customer relationships.
Promote contract signing, negotiation and implementation of contract signing procedures with customers.
Complete contracts and support the customer payment process.
Continuously contact support, listen to customer feedback about the Company's services quickly and promptly.
Coordinate with the technical department in identifying, reporting and resolving technical problems that arise when customers use the service;
Develop and implement Marketing strategies with the project's Marketing team to build the Company's brand to customers.
Prepare daily/weekly/monthly reports on work status.
Benefit:
Salary: 10,000,000 VND - 25,000,000 VND + KPI
Bonus for completion of work every month.
Opportunity to become an official employee and enjoy benefits according to Vietnamese labor law
Annual health check-ups at reputable hospitals (Hoan My General Hospital, Gia Dinh Hospital,...)
Teambuilding and annual company trip
Men's Day, Women's Day, Children's Day, Mid-Autumn Festival and other benefits under the provisions of the company
Free coffee and drinks at the mini bar, and a pantry full of free food.
Young, dynamic, enthusiastic and modern working environment.
13th- month salary, public holidays bonus (2/9, 30/4, 1/5,...)
Minimum 12 paid leaves per annum for all employees after probation
Accept remote work for candidates residing in other provinces