Account Manager

Mô tả Công việc
Quantity: 03
Working Hours: [protected info], 13:30 - 17:30, Monday to Friday
Work Location:
Ha Noi (Remote), Ho Chi Minh (Remote), Da Nang (Onsite)
Headquarters: Lot 05 - Lot 06 Area A2, Phuong Trang high-rise commercial urban complex, Nguyen Sinh Sac Street, Hoa Minh Ward, Lien Chieu District, Da Nang, Vietnam.
Responsibilities:
Key Responsibilities:
Commit to contributing personal value toward the company's and department's common goals.
Commit to achieving personal objectives as set.
Job Responsibilities:
Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launch
Provide a 'best in class' client experience through all phases of the client lifecycle, from implementation to expansion
Provide guidance in best practices and improvements, to our clients and to other members of the Account Management team
Analyze successful client programs to develop and update our best practices
Take responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scores
Understand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementation
Collaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations
Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their program
Own the lifetime relationships with our clients
Develop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunities
Other Duties:
Review, improve and provide feedback on the help documentation and process
Continually enhance your knowledge of technical setups and technology.
Act as client-facing project manager
Check that each client has a complete "final review" before going live
Escalate issues to managers as needed.
Share best practices
Continually educating on industry knowledge