SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to:
• Understand global customer's profile, needs and expectations.
• Retain existing business and continuous pursuit of global
business development• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
REPORTING STRUCTURE
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and customize when necessary.
An
account executive works on retaining an account or develop an account assigned by the company:
RETENTION
• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology.
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
DEVELOPMENT
• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
• Promote Expeditors marketing activities and customer events
• Schedule regional & international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends
