Account Manager (Japanese Speaking)Smart OSC _ HCM

The mission of the Account Manager is to build long-term relationships with key customers by becoming their trusted advisor, engineering value through the use of the company's services & solutions, and nurturing the connection with the key stakeholders within the customer's organization.
This role works closely with the Sales Executive (Hunters) as part of a driven, hungry multi-functional team (pod) responsible for the Japanese market.
Client Relationship Management: Build and maintain long-term relationships with clients in the Japanese market, ensuring satisfaction and ongoing engagement.
Sales and Revenue Growth: Identify new business opportunities and upsell services to existing clients to achieve growth targets.
Account Planning and Strategy: Develop account plans for key clients, aligned with their objectives and our company's business goals.
Client Support and Issue Resolution: Act as the main point of contact, providing prompt support and proactively resolving any issues to ensure a positive client experience.
Cross-functional Collaboration: Work closely with internal teams (e.g., Sales, Marketing, Delivery team) to ensure seamless service delivery and address any client needs.
Market Insights and Feedback: Stay updated on market trends and client feedback to inform strategic decisions and improve our offerings in the Japanese market.
Reporting and Documentation: Regularly update account records, prepare performance reports, and provide insights on account health and growth opportunities.