Account Manager

Team: Account Management - Report to Head of Account Management
Want to work on the mission of helping 1.5 billion English learners around the world? Join ELSA, a Silicon Valley based fast-growing startup with the most powerful artificial intelligence technology that detects pronunciation accents. We're on a mission to help people to speak English with confidence, and empower them to reach their potential.
An established A.I. tech startup with HQ in Silicon Valley
Invested by Google AI's fund
Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes)
Successful product - ELSA Speak app with 50M+ downloads in 190+ countries around the world
Responsibilities
Client Relationship Management:
Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
Conduct regular check-ins with clients to understand their evolving needs and challenges.
Proactively identify opportunities to upsell and cross-sell our products and services to maximize client value.
Account Growth and Retention:
Develop account growth strategies and action plans to meet and exceed sales targets.
Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
Product Knowledge and Consultation:
Stay up-to-date with our EdTech products and services, including new features and enhancements.
Provide consultative guidance to clients on product usage, best practices, and integration options.
Conduct product demonstrations and training sessions to ensure clients are maximizing the value of our solutions.
Customer Success and Support:
Ensure seamless onboarding and implementation processes for new clients.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Collaborate with the support team to ensure timely and effective resolution of client concerns.
Reporting and Forecasting:
Track and analyze key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
Provide accurate sales forecasts and contribute to sales planning and strategy discussions.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field.
At least 3 years of working experience in a similar client-facing role, preferably in the EdTech or Education industries.
Excellent communication, negotiation, and presentation skills in Vietnamese | English and Mandarin is a plus
Strong problem-solving and strategic thinking abilities.
Proficiency in CRM software and Microsoft Office suite.
Knowledge of the education sector and familiarity with EdTech products and services is a plus.
Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
Join our team and make a significant impact in shaping the future of education through innovative technology solutions. Apply now with your updated resume and a cover letter outlining your qualifications and interest in the position.
Benefits:
Competitive salary
100% Salary in probationary period
Flexible working hours (Mon - Fri, 9am-6pm), support work from home 2-3 days/ week
up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
ELSA Pro Account, ELSA learning
Premium Health Insurance (PTI Card)
Fun energetic team; international & collaborative culture
Full Social insurance, health insurance, unemployment insurance
Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
Experience the true spirit of a fast growing and well funded Silicon Valley startup