Account Receivable Collection Staff (NV Theo Dõi Công Nợ)

* POSITION STATEMENT:
This position plays a key role in the successful management of frequent reports to clients and outstanding debts across business units within Crown Worldwide Ltd. In addition, this position will provide support to the Customer Service (CS) staff during their billing periods at month-end.
* KEY FOCUS AREAS:
• Service Contract Management
• Handling periodical strategy reports
• Manage outstanding payments
• Support monthly billing (upload and distribute system reports)
• Collaborating with others in team functions and being back up in teamwork
* KEY TASKS & RESPONSIBILITIES:
- Service Contract Management
- Manage outstanding payments
- Support Customer Service on Billing days, being back up in team functions.
- Monthly support billing process
- Reporting to Account Manager on activities required to maintain quality and consistencies of services as well as customer feedbacks or response requests to clients, if any.
- Teamwork: Work and communicate across all business units and teams such as Sales, Customer Services, Accounting to ensure up to date and accurate data is available to accomplish the mentioned tasks.