account Specialist

MyTeam is seeking an Account Specialist to join our growing Servicing team. This is a heavy account management role responsible for communicating directly with clients to assist them with their needs. Whether tech support on our customers website, or an inquiry regarding one of their accounts, this position will function as the primary point of communication with our attorney and medical provider clients. MyTeam takes pride in providing excellent and expedient service to our clients and the qualified candidate must be self-motivated, able to work autonomously and enjoy working in a fast-paced, high-volume environment
* Duties and Responsibilities
- Makes outbound calls and answers high volume of inbound attorney and medical provider calls daily and obtains status and updates for settled and approved cases.
- Answers questions including account holder and balance inquiries, and provides customer access to attorneys as requested.
- Manages and records bills, and treatment balances.
- Creates demand and pay off letters and negotiates payments.
- Drafts correspondence including letters, emails and faxes as required.
- Delivers customer satisfaction through timely, accurate communications.
- Develops rapport with the attorneys, firms, and medical providers.
- Achieves weekly volume targets and quarterly measurements to receive extra incentive awards.
- The above outline of duties is not arranged in order of priority. Those duties will from time to time be altered by the Director to suit the needs of the Company. These duties are not intended to restrict initiative but rather to describe minimum activities.
- We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- What would make you the BEST candidate for this? Don't miss the opportunity to explore your potential with us!
* Benefits
- Competitive salary based on ability and experience.
- 13th Month bonus payment and annual cash bonus for KPI.
- Young and dynamic international working environment.
- Opportunity to approach newest technology trends.
- Annual Health Check paid for and organized by MyTeam.
- An annual Private Health insurance policy provided by MyTeam.
- Exciting leisure: sport and art events (English club, football club...)
- Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Anniversary, Holiday, etc.
- Monthly meal allowance.