AEONMALL Vietnam Co., Ltd is a core enterprise of AEON group, specializing in shopping mall development and business operation. Based on the basic philosophy "The customer first", we are continuing our efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture.
Because of business expanding, we are in need of recruiting 01 Administration & Training Officer.
+ Work location: AEON MALL Binh Tan - No. 1, Street 17A, An Lac Ward, Ho Chi Minh City
+ Working time: Average 5 days/week and in shift (A shift 8:30 AM - 5:30 PM & C shift 1:30 PM - 10:30 PM, about 5-7 C shifts per month), 1-2 OFF days/week not fixed on weekends, some shifts on public holidays.
+ Report to: Senior Executive/ Manager
+ Main function: Develop the annual training plan and organize training courses for tenant staff, handling customer voice, tenant management, and office management.
DETAILED JOB DESCRIPTION
1. Tenant training scheme: develop the annual training plan and organize training courses for tenant staff according to AEON MALL standards, ensuring participant satisfaction and smooth execution, organizing workshops, contests, and events to engage tenant staff (20%);
2. Manage customer voice to ensure all customer comments are processed on time and in line with AEON MALL standards (15%);
3. Control tenant staff data in the system, analyze and provide solutions on a monthly basis to maximize management efficiency and ensure information completeness (15%);
4. Daily patrol to ensure all tenants comply with the regulations and procedures of the shopping mall and keep their working manner in accordance with AEON MALL standards; Collaborate with team members or other teams to solve tenants' inquiries/ complaints/ problems (15%);
5. Manage tenants' legal documents such as Business License, Sub License, Insurance, Food Hygiene Certificate, etc. to ensure that all tenants operating at the shopping mall are abiding by the law (10%);
6. Handle office management such as controlling stationery & office equipment, arranging duty roster, controlling the meeting rooms to ensure that the office is well organized (10%);
7. Prepare periodical reports for supervisor or manager (10%);
8. Other tasks as assigned by supervisors (5%).
1. Bachelor's degree;
2. Must have 1 - 2 years of experience in Customer Service, Training, or related fields;
3. Good at both spoken and written English and Vietnamese;
4. Good at presentation, planning & organizing skills;
5. Proficient in office tools (Word, Excel, PowerPoint);
6. Can use training-related applications like Canva, CapCut;
7. Willing to work in shift.
BENEFITS
- 2 day-off per week.
- 14 annual leave days per year.
- Birthday leave with present.
- 5 sick leave days per year with full pay.
- Additional health insurance 24/7.
- Training and development opportunities.
- Annual team-building and company trip.
- Annual health check.
- Bonus and salary review once per year (depend on Company business and staff work performance).
- Have a chance to work in No. 1 Shopping Mall
developer in Vietnam.
- Professional and dynamic work environment.