Aeon Future Leader - Quản Trị Viên Tập Sự

1. Operations duties (50%)
a. Merchandise management
• Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
• Order stock directly with Supplier and receive stock from MMD.
• Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
• Support Foodline with monthly Stock Take as directed by supervisor.
• Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
• Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
• Order POP, execute POP exhibition, check POP to ensure correct and adequate information
• Execute floor opening and closing
• Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
• Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
• Input/ retrieve customer account information data on system.
• Verify and research data on registration status, balance point and purchase history.
• Serve as key cashiers in the assistance of customer problems.
• Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
d. Cashiering activities:
• Be aware of current sales promotions.
• Change cash and distribute to cashier counters.
• Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation
• Ensure cash register and credit card terminals are in good conditions.
• Ensure the hangers, hand tags and left over items timely collected.
• Remove unnecessary goods at inactive cashier counter.
• Ensure signage must be in proper condition display at cashier counters.
• Check all cashier counters to avoid long queue especially in peak time or weekend.
• Random spot check at cashier counter to avoid any cheating.
• Be responsible for investigating any unbalance situation and report to superiors.
• Make day and night shift handover.
• Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
e. 5S activity
• Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at cashier counters.
2. Sales and Profits (20%)
• Co-ordinate with Suppliers to execute promotion schemes.
• Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
• Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
• Provide every day sales figure of concess counter for promoters
• Support cashier in return/exchange merchandise as required.
3. Manpower management (20%)
• Plan and prepare duty roster, shift plan and assign subordinates on duty.
• Ensure sufficient manpower during business in ad-hoc situations.
• Ensure General Staff and Promoters' attendance and attire.
• Be responsible for General Staff's performance.
• Identify and reduce unnecessary tasks to increase staff productivity.
• Regularly train and motivate subordinates in daily works.
• Identify potential staff for succession planning purposes.
• Build and promote teamwork spirit.
4. Rules and Regulations (5%)
• Follow all working procedures, the company's policies, rules and regulations.
• Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
5. Other duties (5%)
• Closing floor in charge.
• Support other departments as necessary.
• Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.