Affiliate Export Development Manager (Customer Operations)

*** Location: Head Office, Ho Chi Minh City
1. Leadership
• Support Head of Department to operate the department in efficient, compliance, and sustainable manners
• Support Head of Department in training, feedback, coaching and mentoring to enable the performance and development of team members
• Excellence improvement: engage continuously to optimize workload shorten leadtime, increase efficiency for team
• Role model for IMS members in E2E project management, communication, compliance, process efficiency, and excellent improvement, leading the meeting, IMS Export meeting, operations and BCP
2. Export business and Marketing
• Manage for new inquiries /customers in cooperating with Zone SC in order to maximize the utilization of production capacity.
• Collaborate with Finance & Control division to maintain on-target Export P&L KPIs
• Work with business mindset to support Export customers and expand export business.
• Track sales volume of current export customer routinely to monitor and gain insight of export business.
• Preliminaries analyze supply capability to launch new product based on Zone and project owner requirement.
• Lead the IMS Export BU meetings: Business Review, MOR, ICP, VOST, OMP, assigned meeting by Head of Department
• Manage all B2B marketing to create export sales and branding"
3. Project management and execution:
• Lead export project as focal contact point to implement new export products to Affiliates, coordinate the agreement between producing markets and receiving markets in all aspects for until finished 1st shipment without no failure
• Provide service for import project for IMS new imports product development from Affiliates.
• Ontime completion for all assigned project and tasks
• Maintain good rapport with internal and external stakeholders through communication and leading the meetings
• Ensure compliance are maintained during project execution, ect: Product Brief, IMS complaints handling. for 1st shipment
• Coordinate to provide necessary information for Key Decision Makers for decisions on products, financial, regulation, and any constraint issues.
• Minimize risk impact to the projects, evaluate risks and offer solutions to enable decisions making process at Export/Import Customers. "
4. Customer service:
• Ensure capability to achieve targeted Customer Service Levels to external and internal customers
• Get customers feedback for improvement to increase customer satisfaction