AI & IT Specialist

a. Background /qualification:
- Bachelor's degree in Information Technology, Information Systems, Business Administration, or a related field.
b. Experience:
- Minimum 5 years of experience in Business Analysis, Systems Analysis, ERP implementation, Digital Transformation, or Process Improvement projects.
- Strong systems thinking, with the ability to understand end-to-end relationships among processes, data, users, and systems.
- Ability to perform root-cause analysis and assess the impact of changes across departments, processes, and system modules.
- Experience in business documentation, software testing, UAT, user training, and end-user support.
- Ability to prepare clear, logical, and user-friendly documentation.
- Basic knowledge of SQL, APIs, system integration, and software testing.
- Understanding of, or a strong willingness to learn, AI, AI Agents, Generative AI, RPA, and Workflow Automation.
- Strong communication, presentation, coordination, and problem-solving skills.
- Ability to read and understand technical documentation in English.
c. Special skills:
- Experience in AI, AI Agent, Chatbot, OCR, RPA, or process automation projects.
- Hands-on experience with Power Automate, Power BI, Microsoft Copilot
- Experience in user training, post-Go-live system support, and operational support.
- Experience working in Agile/Scrum environments.
- Knowledge of data analytics, dashboards, or Power BI is an advantage.
III. What we can offer
- Competitive salary package and benefits
- 13th month salary bonus, performance bonus, seniority bonus, quarterly bonus
- Allowance on birthday, public holidays
- Company outing trip
- Premium healthcare insurance
- Annual health check-up
- 14 days for annual leave
- Annual year-end party
- Contribution to Social insurance as regulation
- Transportation is supported by company buses from Bien Hoa, HCM (Thu Duc and QK7 - Hoang Van Thu Park) and Bien Hoa to Binh Duong.
- Working time: 8:00-17:00 (Monday to Thursday), [protected info] (Friday)