air freight administrator (operations, Customer Service)Công Ty TNHH CEVA LOGISTICS (việt NAM)

Mô Tả Công Việc
Operational:
• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages ad hoc & on demand engagement
• Accepts and monitors the Bookings / Registrations as part of the station & GBS process
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
• Interacts with Customer Service, Product, and Global Business Services, if required
Customer Service:
• Primary focus is on internal/ external customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
Administration:
• Active participation in the operational process contributing positively to Countries SLA's and Global/Country operational KPI's
Projects:
• Individuals are expected to actively participate and contribute to any and all Business Line projects (internal & external) that they are assigned to.
Individuals are expected to adhere to all Operational excellence requirements, metrics and activities
Additional Tasks:
• In addition to this you are required to carry out any other duties as reasonably required by your manager
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Yêu Cầu Công Việc
At least 1 year of experience within Airfreight (Export/Import) or experience of internship at other forwarders
Strong communication & interpersonal skills
Ability to coordinate, plan and monitor individual shipment level activity
Experience working with customers (internal & external)