Air Freight Operation Manager

Mô tả Công việc
I. Job Overview
This position is responsible for overseeing the airfreight product performance including operations & customer services
II. Roles and Responsibilities
Responsible for overall airfreight product performance
Work closely with Airlines & Commercial Team for the product development, client solution and growth plan
Responsible for client implementation and managing the customer service & daily operation
Follow the customer's KPIs and SOPs strictly
Monitor the KPIs and internal SOPs of the team carefully
Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
Ensure maintain high levels of Customer Service & operation smoothly
Train & coach all staffs the internal systems and find ways to automate the process than manual process.
Build and maintain the good relationship with airlines and customers
Control the operation cost effectively, find the solutions to improve the cost if any
Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
Coordinate to ensure our service commitments fulfilled and meeting customers' requirements
Internal documentation process:
Docs should be issued correctly:
File must be completed before deadline
Update the rate, schedule, information from airlines on time & exactly
Take care Internal & External customers
Take care customer careful & satisfy the customer requests
Work closely with others BUs to get the full information to handle the shipment
Support others BUs to provide the best service to the customers
Follow the customer KPIs and SOPs
Responsible for overall airfreight product performance
Work closely with Airlines & Commercial Team for the product development, client solution and growth plan
Responsible for client implementation and managing the customer service & daily operation
Follow the customer's KPIs and SOPs strictly
Monitor the KPIs and internal SOPs of the team carefully
Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
Ensure maintain high levels of Customer Service & operation smoothly
Train & coach all staffs the internal systems and find ways to automate the process than manual process.
Build and maintain the good relationship with airlines and customers
Control the operation cost effectively, find the solutions to improve the cost if any
Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
Coordinate to ensure our service commitments fulfilled and meeting customers' requirements
Internal documentation process:
Docs should be issued correctly:
File must be completed before deadline
Update the rate, schedule, information from airlines on time & exactly
Take care Internal & External customers
Take care customer careful & satisfy the customer requests
Work closely with others BUs to get the full information to handle the shipment
Support others BUs to provide the best service to the customers
Follow the customer KPIs and SOPs