Air Import Staff (Temporary 10 Months)

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This position will implement daily operations related to Air Import shipments.
This position will be responsible for maintaining consistently good communication with all relevant parties to ensure the highest customer satisfaction.
Duties and Responsibilities
- Primary duties and responsibilities of the job. Maximum up to 20 items
- Receive shipments' information from agents, customers and track & trace the shipment, send arrival notices to customers, and instruct related departments for cargoes' handling.
- Work with airlines, warehouses, suppliers during the process of cargoes' handling.
- Issue and input all data related to the A/N, D/O/milestones, and client details into UFS, daily booking records.
- Update data on customer system if required.
- Check and issue PR for terminal warehouse.
- Weekly check data in UFS to minimize errors during data key in and provide the most correct P/L reports.
- Solve all arising issues related to customers and agents.
- Maintain consistently good communication with all relevant parties to ensure the highest customer satisfaction.
- Follow and implement SOP of the department and ISO requirements.
- Consult to Supervisor about risk management.
- Monitor emails, reply to messages, and act on information relayed where necessary within 24 hours of the initial inquiry being received.
- Others as assigned.