Air Operations Executive / 20 hours ago

1. Key Responsibilities:
Airfreight Operations, Documentation & Compliance
Manage end-to-end airfreight import and export shipment execution for assigned customers from post-booking through delivery.
Coordinate with airlines, agents, transport providers, warehouses, and internal stakeholders to ensure seamless shipment execution.
Prepare, validate, and process all required airfreight and import/export documentation.
Maintain accurate, compliant, and complete shipment files in accordance with company, customer, and regulatory requirements.
Monitor shipment milestones, proactively manage delays and operational exceptions, and ensure timely system updates.
Customer Service, Financial Control & Continuous Improvement
Serve as the primary operational owner for shipment files, ensuring accurate operational finance activities, cost verification, and invoice processing.
Proactively communicate shipment status, exceptions, and resolutions to Customer Service teams and support customer query resolution.
Collaborate closely with Operations, Finance, Customs, and external partners to deliver service excellence and meet customer expectations.
Identify and implement process improvement opportunities to enhance operational efficiency, service quality, and compliance.
Support performance reporting, data accuracy, and adherence to operational standards and best practices.
2. What We Are Looking For:
Minimum 1-2 years of experience in Airfreight Operations, Freight Forwarding, Import/Export Operations, or Logistics Coordination
Strong understanding of airfreight import and export processes, documentation, and shipment execution
Knowledge of international transportation regulations, customs procedures, and trade compliance requirements
Experience working with freight forwarding systems and transportation management platforms
Strong attention to detail with the ability to manage multiple shipment files simultaneously
Excellent problem-solving and exception management capabilities
Strong communication and stakeholder management skills
Customer-focused mindset with the ability to work effectively in a fast-paced operational environment
Proficiency in Microsoft Office applications, particularly Excel
Experience with CargoWise or similar logistics systems is an advantage
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