Air Operations Executive

Job Purpose
As part of the country level operations team this role is primarily accountable for the transactional and administrative execution of all shipment level operational tasks in alignment with global station and the GBS processes. This individual will act in accordance with strategy, tactical and operational guidance put in place by the AIR product organisation. The individual will be expected to execute their role in accordance with CEVA operational excellence guiding principles.
Primary responsibilities include the daily delivery of superior operational administration, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA. The individual will be tasked with executing all process and procedural requirements captured within the AIR EXPORT operational scope including the input & enrichment of shipment data (into the designated core operating systems & solutions) as well as the co-ordination and distribution of all shipment related information, status updates and required documents. This role is primarily responsible for the management & maintenance of the freight booking, booking optimization according to internal guidelines (as defined by Product) as well as the customer collection/pickup/final mile delivery arrangement and onward forwarding requirements, in conjunction with all service partners and internal colleagues / departments.
Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements. Quality & Compliance adherence - Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures. Interacts with Customer Service, Product, and Global Business Services, where applicable
Key Accountabilities
Main areas of focus and accountability of the role - detail in order of importance the main areas of accountability of the role:
1 Acts as internal customer facing front end to all operational processes (front office tasks & actions)
2 Acts as key contact for customer service teams / manages adhoc & on demand engagement
3 Accepts and monitors the Bookings / Registrations as part of the station & GBS process
4 Creates and confirms transport order to ensure pickup of the shipment at origin
5 Performs booking and booking optimization according to internal guidelines as defined by Product
6 Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
7 Checks responses from counterparts and finalizes validation of required documents
8 Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
9 Supports Customer Service in the incident and exception management resolution
10 Maintains excellent relationships with suppliers / carriers etc
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
11 Performs IT systems related tasks to provide up to date information on shipment
12 Interacts with Customer Service, Product, and Global Business Services, if required
13 Primary focus is on internal customer service (engagement, interaction and relationship management of CEVA AIR departments & business partners)
14 Active participation in the operational process contributing positively to Countries SLA's and Global/Country operational KPI's
15 Carry out any other duties as reasonably required by your manager