Aon Care Operations Leader
CÔNG TY TNHH AON VIỆT NAM
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Aon Vietnam is currently recruiting an Aon Care Operations Leader - Health Solutions to join our team in Ho Chi Minh.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Responsibilities:
• Ensure service excellence of Aon Care deliverables by all parties to the arrangement (Aon, insurers and TPA);
• Act as the relationship contact between insurers and TPA under Aon Care;
• Govern service performance of the insurer and appointed TPA under Aon Care;
• Act as the point of escalation for the Aon Client Relations Team on all Aon Care related deliverables;
• Collaborate effectively across departments and organization
• Alignment to departmental and organizational vision and goals, and embrace and execute organizational changes;
• Constantly review and improve the work streams among Aon, insurers and Aon Care TPA to enhance the productivity and quality of service rendered to end users;
• Monitor performance of insurer and TPA under Aon Care and ensure SLAs are being met, and mediate escalations between the insurers and Aon Care TPA;
• Review SLAs and make recommendations for changes where necessary, with the aim of enhancing user experience;
• Facilitate in the launch of new initiatives / technology / products & services under the Aon Care program
Yêu cầu công việc
• University graduates
• Good customer relation skills
• Strong skills in written and verbal communication, analytical, critical thinking and problem-solving skills required.
• Self-disciplined and organised Strong interpersonal skills -effective communicator across organisational levels, self-awareness and emotional intelligence
• Good skills on MS systems including Word, Excel, PowerPoint required
Quyền lợi được hưởng
Aon Care
Nghỉ phép có lương
Paid Sick Leave
Khác
Well-being program
Thông tin chung
- Mức lương: Thỏa thuận
Cách thức ứng tuyển
Aon began its operation in Vietnam since 1994. Today, with over 100 qualified professionals in Ha Noi and Ho Chi Minh city offices, Aon Vietnam is the leading service provider in insurance and reinsurance brokerage, risk management and employee benefits consulting in Vietnam.
Aon is the leading risk and insurance advisor and broker in the world. We have the most extensive office footprint in the industry, an exclusive network of owned broking centers of excellence, and an unsurpassed range of industry knowledge and expertise. Tapping into our global network and service strength, Aon Vietnam leverages its extensive local experience to help safeguard and advance our clients' business. Over the years, Aon Vietnam has contributed significantly to our customers in minimising their total cost of risk and insurance, and protecting their assets, people, profitability, and the integrity of their brand name.
Aon's operation in Vietnam comprises Commercial Risk Solutions, which provides multifaceted retail brokering and risk management services and Reinsurance Solutions, for reinsurance intermediary and capital advisory services.
Our extensive client portfolio includes leading international and local corporations, regulatory bodies, professional associations, as well as small and medium enterprises. Regardless of your size, industry sector, geography, or circumstance, Aon Vietnam is dedicated to providing you with distinctive value and superior services.
To help our clients manage risks effectively, Aon Vietnam offers a wide range of insurance services and creative risk transfer solutions including:
Risk identification and evaluation
Insurance programme design, audit and management
Insurance and reinsurance brokerage
Efficient claims support
Specific solutions for specialised, more complex risks.
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