Application Engineer (Mechatronics)

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following:
• Responsible for product management of all Mechatronics products of SEW-
EURODRIVE.
• Effectively provide technical, application, commissioning & engineering support
on relevant product group (current & new) to external clients as well as internal
clients. (such as Sales, Service and Production departments)
• Understand technical requirements / innovation needs from customer and
provide suitable solutions from standard to customized product.
• Actively monitor and support to achieve the company's yearly sales target for the
relevant product group.
• Monitor and ensure Application Engineering Mechatronics support KPIs via
ticketing system are timely met.
• Act as point of contact between SEW-EUDODRIVE worldwide offices for the
relevant product group.
• Develop and provide technical training modules for both internal and external
clients and ensure the defined technical competency of the Sales and Service
departments on the relevant product group.
• Design and build demonstration systems for the purpose of in-house evaluation
and testing as well as for demonstrations to external and internal clients.
• Manage relevant documentation (technical / engineering data, catalogues,
standards, relevant accessories, competitor comparison information, success
stories, etc.) and provide Ad-hoc reporting for relevant product group.
• Support in marketing campaigns (e.g. participation in trade shows, seminars,
etc.) and assist in preparation of marketing material. (Brochures, catalogues,
etc.)
• Develop new opportunities through reviewing industry trends, application
knowledge and understanding of various industries requirement in the market.
• Create feasibility analysis and evaluation of future product ideas for sales team.