Application Support Manager .NET/JAVA

Job Purpose

Applications problem resolution to all Vietnam users by performing question/problem diagnosis and guiding users through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; and perform related work as required.

Key Responsibilities

Be responsible for responding to technical problems that occur abruptly and require immediate solutions

• Possessing specialist knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organisation, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Managing coordination at a local and international level where required
• Delivering regular and customised training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organisation's systems
• Developing reports for teams across the business

Qualifications (Basic Degree/Diploma etc): Bachelor's Degree in IT.

Relevant Work Experience :

• At least 1 years of Application Support
• Minimum 1 year in software development: .Net/Java, knowing other programing language is an advangate.
• Experiences in Banking / Insurance is an advantage

Competencies/Skills(Essential to succeed in this job)

Technical/Functional skills

• Have knowledge of programming, be able to read and understand logc code.
• Familiar with Linux, Window.
• Intimate knowledge of digital banking system Ability to explain complex ideas to those with limited IT and systems knowledge
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills
• Has strong experience on using any DBMS (SQL Server, MySQL) as aspects: In-line query, Store Procedure, built-in Functions, Indexing, data modelling
• Familiarity with Agile development methodologies is an advantage
• Ability to learn new languages and technologies

Personal skills (Soft Competencies [Core/Leadership])

• Dynamic, honest.
• Willing to learn new things.
• Ability to communicate well.

• 13th month salary
• Year-end bonus based on performance rating
• Professional working environment
• Private insurance (Generali) for staff and dependents (included spouse and children)
• 18 Annual leave per year