Application Support Officer

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The Application Support Officer is responsible for ensuring the stable operation, maintenance, and support of enterprise applications. The role focuses on application monitoring, incident resolution, user support, system testing, and continuous improvement to ensure business operations run smoothly.
1. Application Monitoring & Support
• Monitor application performance and perform routine health checks.
• Provide application support and troubleshoot issues to ensure timely resolution.
• Coordinate with users, vendors, and internal teams to investigate and resolve incidents.
• Support application deployment, upgrades, and maintenance activities.
• Maintain application documentation, user guides, and support procedures.
• Escalate complex issues and follow up until resolution.
2. Support Project
• Support UAT activities, including test data preparation, data synchronization, and environment support for new projects and system enhancements.
• Assist users during testing, troubleshoot issues, and track defects to ensure timely resolution.
3. Continuous Improvement
• Identify opportunities to improve application performance and support processes.
• Collaborate with stakeholders to implement system enhancements.
• Continuously update knowledge of supported applications and business processes.
4. Shift Support
• Being available to work in shifts, including weekends, public holidays, or on-call support when required.
• Support critical incidents and production issues outside normal business hours to ensure system availability.