Application Support Specialist

WHAT WE ARE LOOKING FOR:
Wecheer is looking for experienced, proactive and detail-oriented Application Support Specialist to join our high performing team. You will be at the interface between the product team, operations team and the business, supporting the Client Account Managers & Project Managers in the markets to ensure timely and accurate configuration of our systems, as well as monitoring ongoing performance and reporting any issues proactively.
YOUR ROLE:
- Across multiple of our platform domains: Campaigns, Locations, Rewards, Customer Engagement Messages, OTP Delivery, you are responsible for three main activities:
- Setup - Configuration of the Wecheer platform according to the project / campaign requirements working closely with internal stakeholders.
- Monitoring - Putting in place dashboards to monitor the different systems and streamline reporting to internal stakeholders.
- Improving - Proactively proposing and implementing improvements to the way of working and the platform itself.
- Requests may come through customer support tickets, slack and meetings; so being able to handle multiple channels of communication is an asset.