- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
Capitalize & document new knowledge/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
Ensure the quality of the provided services through regular survey: collect feedback, analyze points to be improved and suggest relative actions.
Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.
Yêu cầu
Fluent in French and English is mandatory.
Experience of analyzing and documenting user need and requirements.
Motivation, responsiveness, interpersonal, analytical.
Sense of service and customer orientation.
Someone who has a sense for training using digital tools is a plus.
General Skills
Rigorous, concerned for the quality
Can-do attitude
Methodical/ Organized
Team and collaborative spirit
Good interpersonal skill
Quyền lợi
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Sau đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Ngày hết hạn: 10/05/2024
- Thu nhập: Thỏa thuận
PeopleWise Vietnam was founded with the mission of making a positive impact on our community by improving the quality of the labor, addressing workforce dynamics, and enhancing its effectiveness.
During the initial phase of our business, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization's values and vision, driving business success.
Visit us at our Website: peoplewise.vn/
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