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Job Purpose
- To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
Key Responsibilities
1. Store Operations & Sales Management
- Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
- Lead, motivate, and supervise
sales staff and promoters to maximize sales performance and service quality
- Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
- Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
- Handle escalated customer inquiries and complaints professionally to maintain service standards
2. Merchandising Management
- Develop and implement sales and merchandising strategies aligned with department targets and company direction
- Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
- Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
- Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
3. Brand & Supplier Management
- Manage assigned brands and maintain professional relationships with suppliers and business partners
- Conduct market research and competitor analysis to evaluate market trends and brand performance
- Analyze sales performance by brand and propose improvement and turnaround plans where necessary
- Negotiate commercial terms, promotions, and support programs with suppliers
- Propose brand in/out strategies and manage brand performance throughout its lifecycle
4. Sales & Profit Management
- Plan, manage, and control department sales and profit, including sales revenue and gross margin
- Prepare annual business plans, sales forecasts, and departmental budgets
- Analyze sales trends and financial data to support management decision-making and performance improvement
5. Promotion & Marketing (A&P) Coordination
- Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
- Define appropriate promotional strategies to drive sales growth and brand visibility
- Evaluate promotion effectiveness and analyze post-campaign sales performance
6. People Management & Team Development
- Coach, motivate, and conduct on-the-job training to improve sales performance, service quality, and product knowledge
- Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
- Supervise, allocate, and manage sales staff to ensure effective manpower utilization
- Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
7. Reporting
- Prepare daily, monthly, quarterly, half-year, and annual sales reports to support performance review and improvement plans
- Conduct business reviews and sales forecasts; provide regular updates to the management team
- Break down budgets by brand, section, and department
- Plan and allocate MD funds to support sales promotions, events, and marketing activities
8. Compliance & Corporate Governance
- Ensure strict compliance with company rules, regulations, and internal policies
- Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
- Perform other duties as assigned by the Company