Assistant Director of Sales - Chinese Speaking (Corporate & MICE) | Trợ Lý Giám Đốc Kinh Doanh - Thành thạo tiếng Trung (Corporate & MICE)

JOB SUMMARY
Generating and managing MICE business opportunities to meet the company's revenue targets. Assists in leading the property's segmented sales effort - MICE & corporate, and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals, and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals.
The role requires building and maintaining relationships with corporate clients, event planners, and partners, ensuring the seamless execution of MICE events, and strategically positioning the brand within the market.
JOB SPECIFIC TASKS
Understanding Markets & Maximizing Revenue
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Actively research and identify market trends, customer needs, and competitor activity to develop and implement sales strategies that drive revenue growth, expand customer relationships, and increase market share.
• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new accounts with a focus on increasing business.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Identifies and develops new markets.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Building Successful Relationships
• Develop and maintain a robust customer database, foster strong relationships with guests, and drive guest satisfaction through exceptional service and personalized experiences
• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
Developing & Executing Sales Strategies
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.
Maximizing Revenue
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.
Managing Sales Activities
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
• Analyzes market information by using sales systems and implements strategy to achieve the property's financial room and catering goals.
• Assists Revenue Management with completing accurate six-period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service & Improve Guest Satisfaction
• Displays leadership in guest hospitality, exemplifies customer service, and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of the product (e.g., rooms, meeting facilities, and equipment, food, and beverage), service levels, execution against contract, and overall satisfaction.
• Empower employees to provide excellent customer service.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Ensures that a customer recognition program is in effect throughout Sales.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.