Assistant F&B Manager / F&B Manager

As an Assistant F&B Manager / F&B Manager, you'll lead the Food & Beverage team, ensuring quality service and standards are maintained to deliver a memorable guest experience.Ensure compliance with all government regulations relating to health, safety, and other applicable requirements.
Your-day-to-day
People
Support colleagues to make sure they deliver with compliance and to the standards we expect.
Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend or initiate any HR related actions where needed.
Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
Financial
Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions.
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef.
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste.
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
Guest Experience
Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
Make sure all food and beverage equipment is in operational condition and regularly cleaned.
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
Establish and achieve quality and guest satisfaction goals.
Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
Regularly communicate with guests to ensure expectations are met.
Responsible Business
Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions.
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste.
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
Perform other ad-hoc duties - unexpected moments which may be assigned by management when we have to pull together to get a task done.
Accountabilities
This is the top food and beverage job in a large resort, or major flagship resort. Resort may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests