Assistant Front Office Manager/ Trợ lý Trưởng BP Tiền sảnh
InterContinental Ha Long Bay Resort & Residences
Địa điểm làm việc: Quảng Ninh
Hết hạn: 20/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
• Assists the Front Office Manager in all aspects of their duties
• Assist Front Office Manager in execution of the management of staff
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department's budget.
• Assist Front Office Manager in execution of the management of staff
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department's budget.
Yêu cầu
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Must speak fluent English. Other languages preferred.
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, reasoning, motivating, organizational and training abilities
• Strong Leadership skills in managing teams
• Ability to manage complex relationships
• Good writing skills
• Must speak fluent English. Other languages preferred.
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, reasoning, motivating, organizational and training abilities
• Strong Leadership skills in managing teams
• Ability to manage complex relationships
Quyền lợi
Competitive salary and Pre-opening service charge
14 annual leave days/year
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
14 annual leave days/year
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/11/2024
Giới thiệu công ty
Xem trang công ty
In the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future...
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