Assistant Manager, Client Services GTS

Solid knowledge of Core Trade, Loan, Guarantees, Supply Chain and/or Receivables Finance
Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process
Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance, time scales and quality of output
University degree supporting Banking/Financial Services, Business Operation, Process service or equivalent experience in a related field
Knowledge of HSBC's organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes is desirable
Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing
Minimum 5 years of experience in trade/client services
Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams
Ability to manage under pressure; making good and timely decisions/escalation in tough situations"