Assistant Store Manager (F&B)CÔNG TY TNHH THE COCOA PROJECT

KEY RESPONSIBILITIES:
Oversee daily store operations, including opening and closing procedures;
Responsible for shift arrangements by planning and delegating appropriate responsibilities and practices to team members to ensure smooth flow of store operations;
Manage the bar area, ensuring quality standards for drinks, and training to new team member;
Master and provide the instruction of operating procedures and company regulations, ensuring proper implementation of working procedures at the store;
Support Store Manager on managing store's equipment, property and store maintenance;
Receive and deploy information from the line Manager about company regulation, new policies, and promotional programs to promote the store's image and better reach potential customers;
Support Store Manager on resolve any problems that arise at the store not only internal issues but also customer complaints with positive mind set;
Ensure and improve quality of product and services;
Assist and implement menu launches working closely with Product team;
Support on develop and implement service level & customer journey;
Support Store Manager on operation setup and service for outside events (outside sales, fairs, catering);
Monitor inventory levels and place orders as at when due, ensure stock availability of products and manage waste;
Support Store Manager on managing daily Retail Stock, Revenue report to BOD, etc.
Serve in any capacity within the operations as needed due to associate absence and perform related duties and assignments as required;
Support manager on motivate and inspire the team to achieve sales targets and deliver outstanding customer service;
Conduct store regular performance evaluations and provide constructive feedback;
Work closely with the line manager to identify and resolve performance issues/ opportunities of the team members as they arise;
Manage with integrity, honesty and knowledge. Communicate clearly, concisely, and accurately to ensure effective store operations;
Promote the culture, values, and mission and act as a positive example;
Foster a positive and collaborative work environment.
Other tasks: as line manager's request
CUSTOMER SERVICE:
Handle customer inquiries, feedback, and concerns promptly and professionally;
In charge of customer's messages with Store Manager such as: Food Apps, FB, Instagram, Tiktok, ...
Collaborate with Sales to process customers' orders/ requests;
Train staffs to provide product knowledge and create a welcoming atmosphere to customers.
QUALITY CONTROL:
Uphold quality standards for company's products;
Ensure adherence to health and safety regulations;
Monitor product freshness and presentation;
Ensure delivery the high product quality to customers.