Assistant Store Manager (F&B)
CÔNG TY TNHH THE COCOA PROJECT
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 03/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 12 - 12.5 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
KEY RESPONSIBILITIES:
Oversee daily store operations, including opening and closing procedures;
Responsible for shift arrangements by planning and delegating appropriate responsibilities and practices to team members to ensure smooth flow of store operations;
Manage the bar area, ensuring quality standards for drinks, and training to new team member;
Master and provide the instruction of operating procedures and company regulations, ensuring proper implementation of working procedures at the store;
Support Store Manager on managing store's equipment, property and store maintenance;
Receive and deploy information from the line Manager about company regulation, new policies, and promotional programs to promote the store's image and better reach potential customers;
Support Store Manager on resolve any problems that arise at the store not only internal issues but also customer complaints with positive mind set;
Ensure and improve quality of product and services;
Assist and implement menu launches working closely with Product team;
Support on develop and implement service level & customer journey;
Support Store Manager on operation setup and service for outside events (outside sales, fairs, catering);
Monitor inventory levels and place orders as at when due, ensure stock availability of products and manage waste;
Support Store Manager on managing daily Retail Stock, Revenue report to BOD, etc.
Serve in any capacity within the operations as needed due to associate absence and perform related duties and assignments as required;
Support manager on motivate and inspire the team to achieve sales targets and deliver outstanding customer service;
Conduct store regular performance evaluations and provide constructive feedback;
Work closely with the line manager to identify and resolve performance issues/ opportunities of the team members as they arise;
Manage with integrity, honesty and knowledge. Communicate clearly, concisely, and accurately to ensure effective store operations;
Promote the culture, values, and mission and act as a positive example;
Foster a positive and collaborative work environment.
Other tasks: as line manager's request
CUSTOMER SERVICE:
Handle customer inquiries, feedback, and concerns promptly and professionally;
In charge of customer's messages with Store Manager such as: Food Apps, FB, Instagram, Tiktok, ...
Collaborate with Sales to process customers' orders/ requests;
Train staffs to provide product knowledge and create a welcoming atmosphere to customers.
QUALITY CONTROL:
Uphold quality standards for company's products;
Ensure adherence to health and safety regulations;
Monitor product freshness and presentation;
Ensure delivery the high product quality to customers.
Oversee daily store operations, including opening and closing procedures;
Responsible for shift arrangements by planning and delegating appropriate responsibilities and practices to team members to ensure smooth flow of store operations;
Manage the bar area, ensuring quality standards for drinks, and training to new team member;
Master and provide the instruction of operating procedures and company regulations, ensuring proper implementation of working procedures at the store;
Support Store Manager on managing store's equipment, property and store maintenance;
Receive and deploy information from the line Manager about company regulation, new policies, and promotional programs to promote the store's image and better reach potential customers;
Support Store Manager on resolve any problems that arise at the store not only internal issues but also customer complaints with positive mind set;
Ensure and improve quality of product and services;
Assist and implement menu launches working closely with Product team;
Support on develop and implement service level & customer journey;
Support Store Manager on operation setup and service for outside events (outside sales, fairs, catering);
Monitor inventory levels and place orders as at when due, ensure stock availability of products and manage waste;
Support Store Manager on managing daily Retail Stock, Revenue report to BOD, etc.
Serve in any capacity within the operations as needed due to associate absence and perform related duties and assignments as required;
Support manager on motivate and inspire the team to achieve sales targets and deliver outstanding customer service;
Conduct store regular performance evaluations and provide constructive feedback;
Work closely with the line manager to identify and resolve performance issues/ opportunities of the team members as they arise;
Manage with integrity, honesty and knowledge. Communicate clearly, concisely, and accurately to ensure effective store operations;
Promote the culture, values, and mission and act as a positive example;
Foster a positive and collaborative work environment.
Other tasks: as line manager's request
CUSTOMER SERVICE:
Handle customer inquiries, feedback, and concerns promptly and professionally;
In charge of customer's messages with Store Manager such as: Food Apps, FB, Instagram, Tiktok, ...
Collaborate with Sales to process customers' orders/ requests;
Train staffs to provide product knowledge and create a welcoming atmosphere to customers.
QUALITY CONTROL:
Uphold quality standards for company's products;
Ensure adherence to health and safety regulations;
Monitor product freshness and presentation;
Ensure delivery the high product quality to customers.
Yêu cầu
Diploma or degree in food service management or related field will be an advantage;
Proven experience in a managerial role, preferably in the retail and food and beverage industry;
Minimum 1 years at the same positions;
Ability to spot and resolve problems efficiently;
Mastery in delegating multiple tasks and motivating team;
Communication and leadership skills;
Up to date with food and beverages trends and best practices;
Creative close to the F&B culture - Passion for chocolate and food;
Ability to manage personnel and meet financial targets;
Exceptional customer service orientation;
Fluently in English and Vietnamese in writing and communication;
Good computer skills, including experience with Microsoft Office Suite;
Proven experience in a managerial role, preferably in the retail and food and beverage industry;
Minimum 1 years at the same positions;
Ability to spot and resolve problems efficiently;
Mastery in delegating multiple tasks and motivating team;
Communication and leadership skills;
Up to date with food and beverages trends and best practices;
Creative close to the F&B culture - Passion for chocolate and food;
Ability to manage personnel and meet financial targets;
Exceptional customer service orientation;
Fluently in English and Vietnamese in writing and communication;
Good computer skills, including experience with Microsoft Office Suite;
Quyền lợi
Salary: 12.000.000d - 12.500.000d
Sales incentives monthly (depend on business result)
12 days of annual leave + 01 leaving on the birthday
6 days/ week, Work in rotating shifts (8 hours/day, including 30' break time)
Training opportunities
SHUI in full, based on the gross salary
Lunch allowance 30.000/day, parking allowance 10.000/ day (depend on working location)
PVI Health insurance 24/7 after working 24 months continuously
Annual salary review
Yearly health check
Yearly company trip (depend on business result)
Sales incentives monthly (depend on business result)
12 days of annual leave + 01 leaving on the birthday
6 days/ week, Work in rotating shifts (8 hours/day, including 30' break time)
Training opportunities
SHUI in full, based on the gross salary
Lunch allowance 30.000/day, parking allowance 10.000/ day (depend on working location)
PVI Health insurance 24/7 after working 24 months continuously
Annual salary review
Yearly health check
Yearly company trip (depend on business result)
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Số 143, Đường Nguyễn Đình Chiểu, Phường Võ Thị Sáu, Quận 3
Thời gian làm việc
Theo ca, 8h/ ngày (gồm 30' nghỉ ngơi)
- Hồ Chí Minh: Số 143, Đường Nguyễn Đình Chiểu, Phường Võ Thị Sáu, Quận 3
Thời gian làm việc
Theo ca, 8h/ ngày (gồm 30' nghỉ ngơi)
Thông tin chung
- Thu nhập: 12 - 12.5 triệu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 03/12/2024
Giới thiệu công ty
Xem trang công ty
The Cocoa Project, với mong muốn mang sô cô la đến với tất cả mọi người.
Sô cô la dành cho tất cả mọi người là gì?
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