(Associate) Account Manager - Global Customer Success - ELSA SpeakElsa Speak
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Truyền thông/Internet/Online Media, Quản lý điều hành, Kinh doanh
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 10/09/2024
Hạn nộp: 10/11/2024
(Associate) Account Manager
Team: Global Customer Success
Location: 82 Tran Huy Lieu, Ward 15, Phu Nhuan District, HCMC
Level: non-manager
Responsibilities
Client Relationship Management:
- Serve as the main point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor.
- Conduct regular check-ins with clients to understand their evolving needs and challenges.
- Proactively identify opportunities to upsell and cross-sell our products and services to maximise client value.
Account Growth and Retention:
- Develop account growth strategies and action plans to meet and exceed sales targets.
- Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
- Conduct regular business reviews with clients to assess their satisfaction, address concerns, and identify areas for improvement.
- Product Knowledge and Consultation:
- Stay up-to-date with our EdTech products and services, including new features and enhancements.
- Provide consultative guidance to clients on product usage, best practices, and integration options.
- Conduct product demonstrations and training sessions to ensure clients are maximising the value of our solutions.
Customer Success and Support:
- Ensure seamless onboarding and implementation processes for new clients.
- Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
- Collaborate with the support team to ensure timely and effective resolution of client concerns.
Reporting and Forecasting:
- Track and analyse key account metrics, such as revenue growth, usage patterns, and customer satisfaction.
- Prepare regular reports and presentations on account performance, highlighting opportunities and challenges.
- Provide accurate sales forecasts and contribute to sales planning and strategy discussions.
Requirements
- Educational Background: degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
- Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
- Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
- English Language Proficiency: Near-native proficiency in English is typically required, along with a deep understanding of English pronunciation.
Client Management Skills: Strong relationship-building abilities to effectively communicate the value of the training platform's offerings to clients and manage their accounts. - Communication Skills: Excellent written and verbal communication skills to interact with clients and internal teams effectively.
- At least 3 years of working experience, preferably in the EdTech or Education industries.
- Excellent communication, negotiation, and presentation skills.
- Strong problem-solving and strategic thinking abilities.
Benefits
- Competitive salary
- 100% Salary in probationary period
- Flexible working hours (Mon - Fri, 9am-6pm), support work from home 2-3 days/ week
- up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
- ELSA Pro Account, ELSA learning
- Premium Health Insurance (PTI Card)
- Fun energetic team; international & collaborative culture
- Full Social insurance, health insurance, unemployment insurance
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
- Experience the true spirit of a fast growing and well funded Silicon Valley startup
Sent your CV to to grow strong with ELSA!
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Vị trí (Associate) Account Manager - Global Customer Success - ELSA Speak do công ty Elsa Speak tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về (Associate) Account Manager - Global Customer Success - ELSA Speak hoặc công ty Elsa Speak ở các link phía trên
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