Associate Sourcing (Labor services) - Operations, Shopee

Strategic Sourcing & Market Intelligence
Supplier Identification: Conduct proactive market research to identify potential vendors for labor solution services (outsourced manpower, BPO/customer service outsourcing, warehouse and logistics labor, staffing and recruitment agencies); evaluate market trends and analyze pricing benchmarks (cost per FTE, management fee, service fee ratio).
Sourcing Execution: Prepare, issue, and manage Requests for Proposals (RFPs) and Requests for Quotations (RFQs) and bidding packages, build quotation templates (Standard Pricing / Rate Card), analyze responses (cost structure, staffing model, SLA commitments), and lead the selection process.
Market Analysis: Maintain up-to-date knowledge of the labor market, minimum wage regulations, mandatory insurance and benefit policies, and outsourcing trends to drive competitive advantage.
Contract Management & Negotiation
Negotiation: Lead commercial negotiations with vendors to secure favorable terms, competitive pricing, and strict Service-Level Agreements (SLAs) and KPIs, including penalty and bonus mechanisms.
Compliance: Ensure all sourcing activities, labor outsourcing contracts, and procurement actions adhere to labor law, social insurance and tax regulations, company policies, and ethical standards.
Risk Mitigation: Contribute to risk assessment processes to identify and proactively mitigate supply vulnerabilities, especially vendor dependency, high attrition, labor misclassification, and service continuity during peak seasons.
Supplier Relationship Management (SRM)
Performance Monitoring: Track, monitor, and report on vendor performance against agreed-upon KPIs (SLA compliance, attrition rate, fill rate, quality scores), identifying and implementing areas for improvement.
Relationship Stewardship: Act as the primary point of contact for the assigned category; foster effective communication and resolve operational issues or service quality non-conformance.
Operational & Cross-Functional Support
Data-Driven Decision Making: Analyze procurement and workforce cost data to support strategy development, cost-management initiatives, and service quality improvements.
Operational Excellence: Oversee onboarding and transition coordination to ensure vendors deliver the required headcount and service levels on time.
Internal Collaboration: Partner closely with Operations, HR, Legal, and Finance departments to align procurement activities with business demand forecasts and goals.
Others
Project Management: Take ownership of procurement-related projects, from inception to execution. Define objectives, manage timelines, allocate resources, and report on project milestones to ensure successful delivery.
The Procurement Associate may be required to perform other duties and tasks as deemed necessary by the Company to meet business objectives. The responsibilities outlined above are not exhaustive and may evolve based on departmental or company-wide strategic shifts.
At least 1 year of experience in indirect sourcing or management of outsourcing, BPO, and contingent labor services; or equivalent experience on the vendor/supplier side is also highly valued.
Bachelor's degree in Supply Chain Management, Economics / Business, Human Resource Management, or a related field.
Understanding of Vietnamese labor law, social insurance regulations, and outsourcing contract structures.
Strong analytical skills; proficient in Excel/Google Sheets for cost modeling and bid comparison.
Strong price analysis and cost management skills, with the ability to break down vendor pricing structures (base salary, insurance, management fee, overhead), benchmark against the market, and identify cost-saving opportunities.
Ability to manage multiple vendors simultaneously and handle ad-hoc issues effectively (e.g., sudden headcount shortages, SLA breaches, attrition spikes, peak-season surges).
Strong negotiation, communication, and stakeholder management skills.
Detail-oriented, able to work under deadlines and manage multiple bidding projects at once.