Mô tả công việc
• Receive, process, and respond to guest requests related to accommodation and other hotel services.
• Provide local information such as maps, events, tourist attractions, and tour programs.
• Advise guests on hotel services such as F&B, Spa, and Gym.
• Arrange and coordinate transportation for guests from the hotel to sightseeing spots or other requested destinations, including contacting taxi companies or car rental services.
• Assist guests in booking tickets and transportation when needed.
• Receive and handle mail and parcels delivered to the hotel.
• Manage the borrowing/rental of hotel equipment by guests.
• Record guest feedback and forward it to the relevant departments for resolution.
• Handle guest complaints within authority and report to superiors.
• Coordinate with the Bellman, Doorman, and transportation team leader.
• Collaborate with other relevant departments to ensure service efficiency.
• Prepare required work reports and participate in related meetings.
• Perform other tasks as assigned by superiors.
Yêu cầu
• Minimum 2-3 years of experience in Concierge, Front Office, or Guest Services in the hospitality industry.
• Previous supervisory or leadership experience is preferred.
• Excellent communication, customer service, and problem-solving skills.
• Strong knowledge of local attractions, transportation, restaurants, and tourism services.
• Ability to handle VIP guests and special requests professionally.
• Ability to work under pressure and manage multiple tasks effectively.
• Good command of spoken English; additional languages are an advantage.
Quyền lợi
- Competitive salary
- Two-month probation period with full salary
- Two days off per week
- Social Insurance contributions based on actual salary
- Seniority bonus policy
- Suncare health insurance
- Employee recognition policy for contributions and performance
- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý,
thư kýCập nhật
18/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận Tây Hồ - Hà Nội