Auditor (HCM)

Mô tả Công việc
The Auditor acts as the technical authority and primary liaison for clients apply OEKO-TEX® certifications and meeting applicable customer requirements. The role is responsible for providing technical guidance throughout the certification and renewal processes, conducting comprehensive reviews of technical documentation, performing on-site factory audits covering chemical management, environmental, and social compliance, and assessing conformity with OEKO-TEX® standards and applicable international requirements. The Auditor ensures audit activities are conducted with accuracy, impartiality, and in full compliance with OEKO-TEX® procedures and accreditation requirements.
Plan and conduct on-site and remote audits for OEKO-TEX® certifications and other relevant standards (including evaluating environmental, chemical, and social compliance in textile production facilities, review documentation, interview staff, and inspect processes to verify adherence to OEKO-TEX® criteria and other standards).
Prepare detailed audit reports and recommend corrective actions where necessary.
Stay updated on OEKO-TEX® guidelines and global sustainability regulations.
Handle complaints or escalations professionally and in accordance with OEKO-TEX® protocols.
Coordinate with internal departments and testing laboratories to facilitate certification workflows or improvement of the certificate process.
Serve as the primary point of contact for clients seeking OEKO-TEX® certifications (e.g., STANDARD 100, MADE IN GREEN, STeP, ECO PASSPORT).
Respond to inquiries via email, phone, and chat regarding certification requirements, documentation, and timelines.
Guide customers through the application and renewal processes, ensuring compliance with OEKO-TEX® standards.
Maintain accurate customer records and certification status in CRM systems and provide post-certification support, including label usage guidance and marketing resources