Automotive Service Advisor

Job Title: Service Advisor for Luxury Car Brands (Rolls-Royce, Lamborghini, McLaren)
Department: Service Center - Automotive Division
Employment Type: Full-time
Office location: Hanoi/HCMC
Working hours: 8 hours/day - Monday to Friday
ABOUT S&S GROUP:
S&S Group (W [protected info] & [protected info]
In [protected info]) is a private-owned ultra-luxury retailer with expertise in haute horology, art of living, fashion and luxury automotive in both Hanoi and HCMC.
We are exclusive distributor and representative of numerous prestigious luxury brands in Vietnam and a pioneer of authentic, unique experiences and lifestyle choices for affluent customers in the luxury and premium segment.
S&S Group is dedicated to improve our colleagues, partners and patrons' lives. We are determined that everyone who has come to be with us, would be inspired and be part of a brighter future. We work for higher purpose which is to expand the possibility to LIVE BETTER.
Our Core Values:
Unconventional
Deliver Excellence
Independence
Kindness
Integrity without Compromise
WHY S&S GROUP:
· Immersing in a one-of-a-kind ecosystem of world-class luxury brands.
· Opportunities to attend training trips and/or brand's events globally.
· Aspirational and dynamic working culture, always striving for top quality standard.
· Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.
· Continuous learning and development opportunities.
· 5-working-days scheme for both retail and back-office colleagues.
· Competitive salary & performance bonus, insurance contribution based on full salary.
· Top quality products and applications for work: Office 365 Suite, SAP, Salesforce, and KPMG consulting services.
· Annual health check at top quality hospital.
· Extra PTI health insurance package.
· Monthly team-bonding allowance.
· Fitness allowance.
ABOUT THE JOB:
· Ensure premium service consulting tailored to the individual needs of each customer.
· Boost sales through selling aftersales products and services.
· Loyalise customers and ensure customer satisfaction at any time.
Reports operationally to: Service Manager
The roles and responsibilities of the Service Advisor include but are not limited to:
1. Perform service consulting:
· Perform service consulting
· Inform the customer about service, price and deadline
· Support in the framework of accident damage
· Record customer and vehicle data for the customer database
· Guarantee customer mobility
· Issue courtesy or hire car to the customer
2. Manages the repair process:
· Prepare and settle complete and detailed orders
· Organize diagnosis test drives for the Service Technician and Master Technician
· Check availability of parts before the start of repairs
· Match current workshop capacity with order deadlines
· Obtain permission from the customer for additional work, and informs the workshop Master Technician or Technician regarding this.
· Instruct parts sales for the best parts provision.
3. Prepare and release invoices:
· Prepare damage calculation for repair authorization
· Check and release complete and correct invoices for services.
· Prepare invoices for inspections and standard repairs.
· Assess and process warranty and goodwill settlement applications with regard to procedures and technical aspects.
· Agree on payment conditions with the customer according to business conditions approved by the management.
· Prepare estimates taking into consideration the current value of the vehicle.
4. Carry out the vehicle handover:
· Carry out final acceptance and vehicle handover.
· Perform final acceptance with a test drive and an invoice check.
5. Promote services and products:
· Offer, consult and sell parts, accessories, and lifestyle products.
· Promote services not performed (telephone offers).
· Organise and undertake regular telephone promotions of services based on customer needs.
· Organise and check product improvement campaigns.
· Introduce customers to Sales Advisors and Product Genius if customer is in re-purchase phase.
6. Observe the market:
· Performs regional market and competition observation with regard to service products.
7. Personal development:
· Attend training by brands to generate knowledge about latest luxury content and concept.
· Continuously improve technical and management skills.
· Continuously improve knowledge about Automotive, Watches and Jewelry, Art and other lifestyle aspects.
8. Team-effort duties:
· Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
· To abide by and uphold all S&S Group core values, policies and procedures.
· Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.