AV Supervisor (Vietnamese Local Only)

Company Description
Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels &
Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment.
At Rixos Phu
Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
Job Description
MAIN DUTIES AND RESPONSIBILITIES
Operations &
Technical Support
Ensure all sound and lighting (S&L) equipment is clean, properly maintained, and fully operational
Set up, operate, and troubleshoot AV equipment, including projectors, microphones, speakers, video conferencing systems, lighting consoles, digital and analog sound mixers, CD players, sound processors, and projection systems
Provide live technical support and troubleshooting during events, shows, and meetings
Manage sound checks, stage setups, and technical riders for bands, singers, and performers
Team Supervision
Supervise daily operations of the AV team and ensure tasks are completed efficiently
Assign duties, monitor performance, and prepare weekly shift schedules for the Sound &
Lighting sub-department
Train AV technicians on proper equipment usage, safety procedures, and maintenance standards
Event &
Entertainment Coordination
Work closely with event organizers, Entertainment, and Recreation teams to understand technical requirements
Plan and coordinate AV setups for events, meetings, and evening shows
Ensure AV delivery aligns with show concepts, timings, and quality standards
Equipment &
Inventory Management
Take full responsibility for Sound &
Lighting equipment
Maintain accurate inventory records and maintenance schedules
Manage truss construction, DMX addressing, lighting desks, splitters, wireless microphone frequencies, and show programming
Administration &
Compliance
Prepare and manage the AV department budget
Maintain accurate records of equipment usage, maintenance, and operations
Develop, implement, and enforce AV department policies and procedures
Stay updated with new AV technologies and introduce improvements where applicable
Qualifications
Education
Diploma or Certificate in Electrical, Audio-Visual, or related technical field
Experience
Minimum 2-3 years'
experience in a similar AV supervisory or senior technician role
Language
Good communication skills in English
Sincerity &
Transparency
Act with professionalism, integrity, and accountability
Use sound judgment in challenging situations
Maintain confidentiality and conduct business fairly
Reliability &
Loyalty
Deliver on commitments and work effectively both independently and as part of a team
Maintain a positive, approachable attitude toward guests and colleagues
Support teamwork across all departments
Excellence in Hospitality
Commit to high service quality and strong operational performance
Take ownership of technical delivery and event success
Follow Rixos Policies &
Procedures at all times
Quality Management &
Innovation
Continuously seek improvement and innovation
Avoid complacency and aim to exceed expectations
Provide constructive feedback and support team development
Additional Information
What We're Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits
Competitive salary and performance-based incentives
Accommodation and meals provided
Opportunities for professional growth within the Rixos and Accor network
Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.