Banquet Attendant - Nhân viên phục vụ Tiệc

• This position is responsible for providing exceptional customer-focused banquet services to guests, in compliance with all brand standards and departmental Standard Operating Procedures.
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Responsibilities
Banquet Operations
• Organize and transport all supplies required for the set-up of a function
• Assist in the set up and break down function rooms according to standard operating procedures
• Prepare and ensure mise-en-place is complete
• Deliver F&B/banquet services in accordance to departmental standards and procedures
• Ensure that all service and storage areas are kept safe, clean and locked
• Report any complaints, incidents or any other irregularities to management
• Perform functions of cashiering and dispensing of beverages as assigned
Other Responsibilities
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all meetings and trainings as assigned by management
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Assist Food & Beverage Outlets in their operations within peak times when needed
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform other duties assigned by the Management of the Hotel
• Establish and maintain effective employee working relationships