Bellman Staff

- To drop off and collect guests by hotel buggy according to the standards and procedures of the hotel
- To deliver newspapers and messages to guest villas, and to deliver and collect luggage in a timely and efficient manner.
- To load and unload cars on arrival and departure of guests and assist guests entering and leaving the vehicles.
- To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
- To check the lobby helping to keep it clean and tidy and report any defects.
- To check the hotel buggies making sure they are clean and in good working order.
- Ensure guest luggage are delivered to guest room within 5 minutes after guest checked in room
- Ensure all stored luggage tagged fully and other half given to guest
- Driving buggies safely as hotel standard
- To supervise the traffic at the Porte Cochere.
- Answer and assist with inquiries, in person and on the phone, providing information on the Resort and local area to guests. Market and
up-sell villas, facilities, and amenities whenever possible.
- Handles customer complaints if possible, or reports them to supervisors.
- Keeps the luggage carts and holding areas clean and in tip top condition.
- Follows the preventive maintenance program / schedule of buggies and other equipment.
- Assist guests with transportation needs via radio communication with our transportation team.
- Coordinate with bell captain to ensure all transportation booking are arranged well and provide
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
- Young and dynamic working environment.
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation